AS
Alta S
1 reviews | Active since Aug 2021
12 Aug 2021, 08:50
Pathetic customer care
On 20 July 2021, I paid an amount of R28000.00, being the settlement amount for my vehicle finance, but apparently the amount was much less. Ever since I have been trying to call and e-mail customer service regarding a refund. No reply..... The balance on my statement shows -R28182.30 which is a huge amount for my budget
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WesBank's replyOfficial
12 Aug 2021, 09:07Dear Alta
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply12 Aug 2021, 09:07
Official
Dear Alta
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution