Pathetic after service

WesBank has the most pathetic service I have ever experienced. I have settled my account with them last month already, and I have yet been refunded with my last instalment which was deducted from my account despite having settled the account already.

They have one contact number for clients to use which I have called countless times and the agent can only say they will escalate and then never come back to me. I am not even able to hold for a manager but instead am promised a return call and then get no return call.

I have never experience such a terrible service before.