Pathethic service

I requested a settlement to pay off my car, got the settlement quote and paid it. Contacted wesbank and they informed me that if I pay another R300 they will do the natis forms for me and deliver it to my house. I paid and sent through the requested documents. Few days later I received my natis documents but saw that my surname was wrong. I contacted them and they said they will collect the natis documents and fix the error, after the customer care consultant firstly told me I must do it myself and go to the license department. I told her I paid for this service and they need to rectify. The collected the docs. Weeks went by. I phoned again and then the consultant said that they cannot rectify it because it is the license departments details that is pulling through on their system. He then informed me I need to either come and collect the natis documents ( unfixed) or I must oay R70 so that they can deliver it. i paid the R70 and its been 3 weeks and no body has delivered the docs. Sent emails and no one is responding. This is by far the worst experience and I will never again finance anything with wesbank nevermind recommend them to anyone. Absolutely pathertic service and after customer care. What a joke.