Papers and Refund never received

If I could I would have given a ZERO star to this Company. My fathers car was financed through them and when we paid the car off and paid for the courier for the papers we still havent received anything. We phoned and send mails with everything that they wanted and still we havent received the papers. There is also a Refund we have all the proof of sms and emails send from wesbank to us and still nothing. No papers and no refund. I would recomend anybody who want to purchace a Car DONT do finance through them.. You will never get youre money or papers back... I dont know what more we can do to get the Refund and Papers from them.. so Dissgusted with this Company. .. Dont ever use them