NE
Neno E

1 reviews | Active since Nov 2013

08 Feb 2019, 19:23

Paid yet Reposessed

(This is on behalf of my mother Mrs Arnoster)

I am writing this with regret & shame and i have never felt more disrespected in my entire life. I am utterly shocked & appalled.

In 2013 my late husband, Paul Arnoster purchased a 2013 Toyota corrola, to the value of R300.000. Paul passed on 10 November 2017.

His estate would have covered any outstanding balances.

I, Theresa Arnoster the Executor, was repeated contacted to make further payment. First a wopping R90.000 and thereafter another R15.000.

I have countlessly contacted you, to confirm the balance as well as to get a paid up letter. This is yet to materialise.

Shockingly on Wednesday 30 January, Mr Britts arrived at my home and repossed my car. I was told to expect an sms (not a call) the following day being Thursday 31 January. Im yet to receive it.

Over this past week, nobody has contacted me & nobody assists me over the telephone.

Where is my car? Why was my car reposessed? I have paid more than the required amount. When I do call for a balance\paid up letter.... I never receive it.

Now, is the time for you to start acting. Now, you are being given one last opportunity to contact me and resolve this matter.

Contact me on the following Number : **********

Theresa Arnoster

0
Replies (1)
WesBank
WesBank's reply11 Feb 2019, 10:20
Official
Dear Neno,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8C3B5. 
Regards,
Wiesaal Sallie
WesBank Service Resolution