GH
Gcina H
1 reviews | Active since Dec 2013
02 Feb 2021, 11:33
Paid-up letter - The most difficult thing to do for Wesbank Cashpower
Your customer centre is appalling. I was kept on hold at Wesbank Cashpower 3 times today until my airtime finished on all three occasions. I need a simple thing, a fully paid-up letter. That's all I need from you. How difficult is that on a scale of 0 to 10? Eleven, I presume.
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Replies (2)
WesBank's replyOfficial
02 Feb 2021, 12:33Dear Andiswa,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply02 Feb 2021, 12:33
Official
Dear Andiswa,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
GH
Gcina H's updateReviewer Update
02 Feb 2021, 16:29Thank you for your help, Elize. You did a great job solving my issue.
GH
Gcina H's update02 Feb 2021, 16:29
Reviewer Update
Thank you for your help, Elize. You did a great job solving my issue.