Paid up letter

Item: WesBank
Rating: 1
Author: Zamo M

I asked them for a simple thing like a paid up letter and they promised to send it before close of business day and now it is 2 days gone by without any email.

Good morning. Could you please urgently send me the paid up letter of this account ***

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Replies (1)

WesBank's replyOfficial

11 Feb 2021, 07:41

Dear Zamo M,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply11 Feb 2021, 07:41

Official

Dear Zamo M,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution