PAID UP LETTER

<p>I am currently in a tremendous back and forth with Wesbank as I have settled my vehicle finance with them and they have confirmed receipt of the money and also forwarded me the statement reflecting the same after they told me to wait 48hrs for the money to refelct in their account. which I did. Now that I want my paid up letter to collect my new vehicle today as I am car less they now tell me I need to wait 8 days in order to close my account and for the system to generate a letter as only the system can generate a letter which I find abosutely unaccepatable for the client to wait this long!!!!! I am currently stranded and my work has come to a standstill all because Wesbank cannot seem to type a paid up letter in this technological year of 2016 even though they have been successfully paid!!! I have spoken to more than half a dozen call centre agents, I have been to FNB personally, I have logged complaint mails online and am still awaiting a suposed supervisor to call me as when I call there was no supervisor available!!!??? THIS IS SHOCKING AND COMPLETELY UNACCEPTABLE !!</p>