Hellopeter
Share Your Experience
JD
Jared D

1 reviews | Active since May 2015

24 Jan 2019, 12:58

Paid settlement amount but still have incorrect outstanding balance - no email responses

I have a cashpower loan through Wesbank and wanted to settle the outstanding amount. I requested a settlement quote at the start of December (took a few days to even get this from them) and settled the full outstanding amount (R18000+). My balance now states that I have R2000+ and a debit order was still taken off at the end of December. With the end of January approaching, I think it is safe to assume that a debit order will be taken off at the end of this month.

My problem is that I have emailed you almost every day for the last week for someone to contact me and have not had a single response.

Please, FFS can someone contact me so that we can resolve your error!

0
Replies (6)
WesBank
WesBank's reply24 Jan 2019, 13:27
Official
Dear Jared,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

I will personally be in touch with you to resolve this matter.

Your reference number isCRS895B7.

Regards,
Elize Fourie 
WesBank Service Resolution

JD
Jared D's update24 Jan 2019, 13:48
Reviewer Update
Hi Elize Thank you for the swift assistance. Please may you let me know once the account has been closed from Direct Axis' side? Regards Jared
JD
Jared D's update25 Jan 2019, 08:54
Reviewer Update
Just an update for anyone reading this; Elize has been very helpful in working towards a resolution and it appeared that we had finally reached the solution. Direct Axis contacted me yesterday and said that my refund has been processed and the account has been closed and that the funds should reflect either immediately or tomorrow morning. This sounds like we have a solution! Alas, I wake up this morning to find that ANOTHER deduction has been taken from my bank account, leaving me ~R3000 out of pocket. Instead of a refund, a deduction was taken off. Wesbank/Direct Axis, please, please can we just fix this problem. I am exhausted. Just refund me what is owed and we will part our ways forever (you are never getting my business again).
JD
Jared D's update26 Jan 2019, 07:23
Reviewer Update
Good news! One deduction has been reversed, only for me to wake up to another deduction ? I’m basically no closer to a resolution than before I started posting here.
JD
Jared D's update26 Jan 2019, 09:38
Reviewer Update
Wesbank, do I need to get my lawyer involved?
JD
Jared D's update29 Jan 2019, 11:00
Reviewer Update
Still waiting for the funds. Please can a manager call me?