Paid my account in full but you wont close it! Instead CHARING me interest

Wespank / DirectAxis

I called twice about this incident and have now emailed 3 times and NOONE has bothered to assist!

On 18 Dec i recieved a settlement quote i received from you on 18 Dec telling me my settlement was R5774.31. I then paid that exact amount the very same day to to pay account up and close account.

Turns out...i overpaid and went into CREDIT - thus meaning YOU owed ME back. Instead...you added interest to this , and then still charged me protection etc....protection for what? YOU owing ME?

It is only right that all charges from 18 Dec (when i paid my account in full - extra in fact) onwards to be credited and you to pay me the over amount it seems i paid due to an incorrect quote given.

I raised this query 9 days ago and still nothing has been done. I will be highly annoyed if you debit my account this month!