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chanelbennie C

1 reviews | Active since Aug 2016

18 Aug 2016, 11:44

Overcharged on wesbank car finance

<p>I recieved great service from wesbank, until my first debit order came off!</p> <p>I am being overcharged on monthly debit orders for my car finance! The amount being deducted is NOT what was quoted nor what was agreed upon. On top of this I have called and emailed numerous amounts of times explaining the issue, only to be told each time that someone will call me back within 48hrs, well that has not even happend once!!!</p> <p>The service I have recieved is really sad (or what service should i say) !</p> <p>Surely by your rating on here you would have jacked yourselves up atleast a bit??!!! </p> <p>Seriously not impressed!!</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
WesBank
WesBank's reply19 Aug 2016, 13:27
Official

Dear Chanel,

We acknowledge receipt of your complaint and thank you for affording us the opportunity to respond. We have been in contact with you and discussed your matter.

The additional amount was a pro rated start up fee for the insurance. We have explained and hope that you find the above in order.

Kind regards,

WesBank