CB
Christopher B
1 reviews | Active since Jun 2015
08 Jun 2015, 17:01
Over a week now and still no response!
I app**** for vehicle financing through FNB Wesbank over a week ago, I was green approved for the loan yet I still have had further no response from them. I have followed up with them on multiple occasions and I have just been pushed to another person who is \responsible"for my account. <br> <br> After sending several emails with no response I find this extremely unprofessional as I run the risk of losing the sale. <br> <br> <br> """
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WesBank's replyOfficial
10 Jun 2015, 13:44Hello Chris_VB,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We would like to use this occasion to apologise for the service failure you experienced because the same does not attest to our service ethos. Contact has been made subsequently with our agent facilitating the transaction with Titleguard to ensure the success of same.
We trust that this is in order assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We would like to use this occasion to apologise for the service failure you experienced because the same does not attest to our service ethos. Contact has been made subsequently with our agent facilitating the transaction with Titleguard to ensure the success of same.
We trust that this is in order assure you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply10 Jun 2015, 13:44
Official
Hello Chris_VB,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We would like to use this occasion to apologise for the service failure you experienced because the same does not attest to our service ethos. Contact has been made subsequently with our agent facilitating the transaction with Titleguard to ensure the success of same.
We trust that this is in order assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We would like to use this occasion to apologise for the service failure you experienced because the same does not attest to our service ethos. Contact has been made subsequently with our agent facilitating the transaction with Titleguard to ensure the success of same.
We trust that this is in order assure you of our best intentions at all times.
Yours sincerely,
WesBank