OUTSTANDING REFUND FROM 2019

My account was settled March 2019 and because I had not requested a settlement amount prior I overpaid. I tried on numerous occasions to get my eNatis papers which I eventually did. Each time I was dealing with the papers I would also touch on the refund which was never paid after submitting my banking details. I was dealing with Alton Jacobs who has the worst service ever. Never bothered to return a call or email and yet the buck stopped with him whenever one called. I eventually left this matter to concentrate on other things. However considering all else. Wesbank owes me and that is my money I should not be begging for. The bank is very quick to blacklist those who cant meet their obligations regardless of the circumstances. It is therefore ********* not to refund outstanding amount to clients. Account number: ***