Outstanding natis by wesbank

Wesbank, can’t link a payment to an account. I settled my account for a motor bike with Wesbank. The ongoing storey of R350 for my Natis documentation, do not go easy. Proof directly from the bank on settlement, is not enough proof of payment. Numerous emails with proof of payment were send, screenshots, and pdf. But we get nowhere. This truly is unacceptable, as the transaction is still not completed. To what extent do one get to have this simple transaction to be completed. To not get an answer on my previous complaint, proves they are incapable of real client service