Outrageous practices

I bought a car and financed via Wesbank. Last week one of their employees Alfred, (I assume a mm account manager) called me with the worst attitude ever. Telling me that I had arrears on my account. This was the first I had received such notification and the Wesbank representative was SO rude. Accusing me of intentionally defaulting on payment and using a threatening tone. I asked for statements as I don't recall such defaults. It turned out this was months ago and they had never notified me of such. I then told the manager that I see there was a missed payment but I couldn't understand how it happened as I have a debit order on the account. Anyway I agreed to settle the arrears in a few days. He refused saying that \management"wanted the outstanding amount IMMEDIATELY or I would have to \""hand over\"" my car \""with IMMEDIATE effect \"". He would not even allow me to have one day to consolidate my funds and send payment. And he continues to harass me all day DEMANDING that I give him the keys to the car immediately. And yet I was only just made aware of the arrears. I find this type of service appalling. I will NEVER use Wesbank for any sort of financing ever again. <br> Disgusting """