PC
Precious C
1 reviews | Active since Apr 2012
29 May 2015, 08:24
Outraged ex-Client
I'm really not sure what language you would like me to use anymore because my account has been debited AGAIN this month yet my account is closed!. Let me spell it out: MY VEHICLE IS NO LONGER FINANCED WITH YOU!! REFRAIN FROM DEBITING MY ACCOUNT!!!!!.. I WANT THIS REVERSED TODAY!!! (SHOULD THIS HAPPEN AGAIN, I WILL BE LODGING A FORMAL COMPLAINT AGAINST YOUR COMPANY, MAYBE YOU WILL UNDERSTAND IT BETTER IN LEGAL TERMS!!!) <br> <br> In case you need a bit of background: http://hellopeter.com/wesbank/complaints/dissapointed-***
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WesBank's replyOfficial
29 May 2015, 10:00Hello pcanham,
Thank you for bringing this matter to our attention once again and let us use this opportunity to apologise for the clerical oversight.
The manual debit orders were loaded in accordance with your payment arrangement with Collections Solutions on behalf of WesBank in April 2015 however, we will ensure that your refund is expedited and that we do not experience a similar occurrence.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention once again and let us use this opportunity to apologise for the clerical oversight.
The manual debit orders were loaded in accordance with your payment arrangement with Collections Solutions on behalf of WesBank in April 2015 however, we will ensure that your refund is expedited and that we do not experience a similar occurrence.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Best regards,
WesBank's reply29 May 2015, 10:00
Official
Hello pcanham,
Thank you for bringing this matter to our attention once again and let us use this opportunity to apologise for the clerical oversight.
The manual debit orders were loaded in accordance with your payment arrangement with Collections Solutions on behalf of WesBank in April 2015 however, we will ensure that your refund is expedited and that we do not experience a similar occurrence.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention once again and let us use this opportunity to apologise for the clerical oversight.
The manual debit orders were loaded in accordance with your payment arrangement with Collections Solutions on behalf of WesBank in April 2015 however, we will ensure that your refund is expedited and that we do not experience a similar occurrence.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Best regards,