AV
Andre V
1 reviews | Active since Mar 2015
24 Mar 2015, 10:37
Original Registration Certificate
I bought a new vehicle & collected it on 17/03/2015. I still need to do a Change of Ownership and license it. -- I did everything on my part to get all the payments, registration fees and documentation up to date and handed in on time as requested by your staff but now I have been waiting almost a week for one \Original Registration Certificate"to be delivered to me. <br> It was promised that this process would not take longer than 48-hours!! -- what is the use of buying a new vehicle when I cant drive it or licence it!!"""
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WesBank's replyOfficial
25 Mar 2015, 10:21Hello Viper0626,
WesBank strives to deliver excellent customer service, however in your instance we have fallen short for which we apologise sincerely by not attending to your request.
We have been in contact with and a copy of the vehicle registration paper has also been forwarded to you for the purposes of registering the vehicle. We have addressed the staff member involved in order to prevent any future re- occurrences.
We trust this matter was handled to your satisfaction.
Yours faithfully,
WesBank
WesBank strives to deliver excellent customer service, however in your instance we have fallen short for which we apologise sincerely by not attending to your request.
We have been in contact with and a copy of the vehicle registration paper has also been forwarded to you for the purposes of registering the vehicle. We have addressed the staff member involved in order to prevent any future re- occurrences.
We trust this matter was handled to your satisfaction.
Yours faithfully,
WesBank
WesBank's reply25 Mar 2015, 10:21
Official
Hello Viper0626,
WesBank strives to deliver excellent customer service, however in your instance we have fallen short for which we apologise sincerely by not attending to your request.
We have been in contact with and a copy of the vehicle registration paper has also been forwarded to you for the purposes of registering the vehicle. We have addressed the staff member involved in order to prevent any future re- occurrences.
We trust this matter was handled to your satisfaction.
Yours faithfully,
WesBank
WesBank strives to deliver excellent customer service, however in your instance we have fallen short for which we apologise sincerely by not attending to your request.
We have been in contact with and a copy of the vehicle registration paper has also been forwarded to you for the purposes of registering the vehicle. We have addressed the staff member involved in order to prevent any future re- occurrences.
We trust this matter was handled to your satisfaction.
Yours faithfully,
WesBank