Only receiving generic responses & my query is not being read and understood!

Item: WesBank
Rating: 1
Author: Bianca P

I am having such a difficult time to communicate with a human being that works at WesBank. I purchased a car 2 weeks ago and they set a debit date and didn't give me a fair chance to choose a debit date that works for me.

I will not have the necessary funds needed for the debit order on the date they have chosen for me. I am trying to be proactive to change the date with only 2 days so that no debit orders bounce.

i am actually trying to help them get the money, but all I keep receiving is the same generic reply as if I am working with a robot??

No installments have been made for this purchase as of yet so why can they not just extent it with 2 days so that they can be sure to receive their money?

Helpful (0)

Replies (2)

Bianca P's updateReviewer Update

14 Sept 2021, 16:42

Still absolutely no help or assistance. I just keep getting information from robots. It's so sad that we are just a number to them.

Bianca P's update14 Sept 2021, 16:42

Reviewer Update

Still absolutely no help or assistance. I just keep getting information from robots. It's so sad that we are just a number to them.

WesBank's replyOfficial

15 Sept 2021, 11:37

Dear Bianca D

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,WesBank Service Resolution

WesBank's reply15 Sept 2021, 11:37

Official