PG
Petri G
1 reviews | Active since Jul 2011
16 Jul 2015, 08:14
Online application useless
I have app**** for finance with Wesbank through their online application system. I was initially very impressed with this system and the fact that is was very easy to use. After I have completed the application I received an email asking to email them supporting documentation, which I did immediately. <br> After one day when I phone the call centre, I am being told that I need to take the supporting documentation to the dealership where I want to purchase the vehicle from otherwise they cannot help me.<br> Tell me, what is the use of the online application system if I need to go through the dealership anyway?? The call centre agent also did not seem very interested in helping me or find a solution that would suit. Very disappointed with the service I received from Wesbank.
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WesBank's replyOfficial
23 Jul 2015, 16:57Hello petriganz,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
Your observations are indeed valid and we acknowledge that our process appears to have redundancies however due diligence requires both the financier and the designated FAIS (Financial Advisory and Intermediary Services) representative, who may be independent of one another, to validate the supplementary documents that are needed to assess the transaction. It is for this reason that the Bank cannot preclude or exclude the supplier of the assets that are purchased from the equation.
We humbly apologise for the inconvenience and for not disclosing this beforehand for clarity. We therefore trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
Your observations are indeed valid and we acknowledge that our process appears to have redundancies however due diligence requires both the financier and the designated FAIS (Financial Advisory and Intermediary Services) representative, who may be independent of one another, to validate the supplementary documents that are needed to assess the transaction. It is for this reason that the Bank cannot preclude or exclude the supplier of the assets that are purchased from the equation.
We humbly apologise for the inconvenience and for not disclosing this beforehand for clarity. We therefore trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
Best regards,
WesBank's reply23 Jul 2015, 16:57
Official
Hello petriganz,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
Your observations are indeed valid and we acknowledge that our process appears to have redundancies however due diligence requires both the financier and the designated FAIS (Financial Advisory and Intermediary Services) representative, who may be independent of one another, to validate the supplementary documents that are needed to assess the transaction. It is for this reason that the Bank cannot preclude or exclude the supplier of the assets that are purchased from the equation.
We humbly apologise for the inconvenience and for not disclosing this beforehand for clarity. We therefore trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
Your observations are indeed valid and we acknowledge that our process appears to have redundancies however due diligence requires both the financier and the designated FAIS (Financial Advisory and Intermediary Services) representative, who may be independent of one another, to validate the supplementary documents that are needed to assess the transaction. It is for this reason that the Bank cannot preclude or exclude the supplier of the assets that are purchased from the equation.
We humbly apologise for the inconvenience and for not disclosing this beforehand for clarity. We therefore trust that this is in order whilst assuring you of our best intentions at all times.
Yours sincerely,
WesBank
Best regards,