Ongoing delay and lack of feedback on disputed vehicle finance – Liquid Vehicle Finance (WesBank)

I am involved in a dispute relating to a vehicle finance agreement facilitated by Liquid Vehicle Finance, a product of WesBank, a division of FirstRand Bank Limited.

This matter is logged under Complaint Reference Number: CRSE98B9.

From an early stage, I informed Liquid Vehicle Finance that the underlying vehicle transaction with the dealership was formally disputed and that I did not wish to proceed with the finance agreement under the current terms. I requested that the application be placed on hold pending resolution.

The bank advised that they were awaiting feedback from the dealership before they could take further action. It has now been over two weeks, and despite follow-ups, I have not received any substantive update or feedback from the bank.

During this period, the dispute remains unresolved, and I have been left in limbo while the responsibility appears to be deferred entirely to the dealer, despite the matter being formally logged with the bank.

While I understand that the bank relies on dealer confirmation, I believe that a prolonged lack of feedback on a disputed finance agreement is unacceptable and places the consumer at risk.

I am still awaiting clear written confirmation on the status of the finance agreement and the bank’s position under the above reference number.