Oneday or Oneweek application

<p>I have app**** online for vehicle finance on Tuesday 14th of June 2016. I received a tentative response email from the automated service and no communication further.</p> <p>On Monday 20 June 2016 I app**** for vehicle finance through a Mazda dealership and was advised 2 days later that FNB has declined the deal due to no credit information on my profile. ( I have only been banking with them for the last 5 years.)</p> <p>After I called west bank on the 22 nd I was advise they do not have a copy of my ID and was unable to process the application due to a system problem on their side.</p> <p>Now more than a week later I am not further than I was and now I am offered an extremely high Interest rate. And do not qualify for the special deal as currently on offer with Mazda.</p> <p>I would like a full explanation from FNB as to why this process is taking so long, and why I do not qualify and are scored as a level 4 client with ridiculous interest rates.</p>