Old Debt

Good day. I have an "old debt" with WesBank since 2009. The bank repossessed the house and they claimed there was a shortfall that we were supposed to pay. They sold it at a lesser price and expected us to pay even though they knew that we had lost our jobs. This is a joint account and when I checked the primary account holder does not have this debt under his profile on ITC but it is reflecting only on mine. I am unable to find a permanent job because of this. I am now on a call holding for Anna from Residual Department, it's been an hour listening to their annoying music. This is sickening and unprofessional. The same bank that claims to look after it's customers. No customer service 0%. Bunch of *******. #******BanksMustFall