Oh so unprofessional!

I called this afternoon to request amortization schedules for our company, the lady said she will send it to me, i told her i havent received it and she said the system is just slow. Then i call again just after 3, and i get cut off, then i phone back now all of a sudden they need to speak to the MD, which they did after i cld him out of a meeting. The first 3 was done by 1 lady and she couldnt assist further but said she will transfer me to someone else and list a comment that she confirmed with the MD for day authorization, after 1 account the lady couldnt assist further and transfers me to Roslyn, so after 43 minutes on the phone Roslyn confirms there is no manager available and shell investigate and will get back to me after 12 tomorrow as they are in a meeting most of the morning! They dont know their head from their tails, first lady would send it, 2nd could only do 3, 3rd lady could only do 1, and the supervisor cant assist at all and i have to wait till her meeting and investigation is done tomorrow morning so she will get back to me by 12, in the meantime i have auditors urgently requiring this information. The unprofessionalism left me totally speechless!