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Christopher H

1 reviews | Active since Aug 2020

26 Jul 2023, 14:20

Obtaining NATIS

I paid a vehicle off with WesBank, I completed all the steps that were required for me to get the NATIS. I received an email saying that I’ll receive the NATIS in 10-14 working days.

I’m currently at +-25 working days, I’ve now sent an email asking about the NATIS just to get told I need to resend the POP and deliver address.

I’ll most likely receive another email saying, wait for another 10-14 working days, this cycle will probably never end.

I completed deals with Marquis finance and WesBank in the same month. Within 8 working days I received my NATIS from Marquis finance. Definitely a far better company to deal with.

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Replies (2)
WesBank
WesBank's reply26 Jul 2023, 14:32
Official
Dear Christopher Hall 
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
  
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution

Best regards,

WesBank
WesBank's reply26 Jul 2023, 14:33
Official
Dear Christopher Hall
 
Your reference number is: CRSDE909.  Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
 
Regards,
Mpho Leboko
***

Best regards,