kH
keith H
1 reviews | Active since Jun 2010
28 Dec 2023, 08:50
NOT WILLING TO CHANGE DEBIT ORDER DATE - SO YOU WONT GET YOUR MONEY I GUESS
I bought a new vehicle, choosing Wesbank again. When I collected the vehicle at the dealer, I was advised by the finance lady that my premium is now +- R100 more, because of a system change. Which I really wasn't happy about. The debit order date is also the 23rd - I GET PAID ON THE 25TH! - The dealership tried to change this with no success. I then tried myself today to change the date and was unable too. I was told that nothing can be done about it - so I guess you just wont get your money on the 23rd - NOTHING I CAN DO ABOUT THAT EITHER. Pathetic that I'm not able to change a debit order date - should be a simple request.
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Replies (1)WesBank's replyOfficial
28 Dec 2023, 09:04Dear Keith,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply28 Dec 2023, 09:04
Official
Dear Keith,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
