KB
Kevin B

1 reviews | Active since Aug 2020

26 Aug 2020, 17:23

Not Willing to Assist Their Clients

Wesbank provides no assistance with repayment plans or tries to assist in any way. Legal team made contact and also not willing to agree on anything, other than Demanding the full amount or they will reposes. After calling in, we get told a different story and an actual way to assist, but the Legal team says that the bank has no right to make any arrangements. Who do you listen to. The 1 that is trying to assist, or the 1 that doesn't want to help you and just wants your money or property. Is this how you treat your clients, which for months, you have been happy to accept their money, but as soon as the country goes into a crisis, you cannot stand by your customers and assist where you can. How do you still expect people to do business with you, if you cant assist your existing clients. Pathetic

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Replies (1)
WesBank
WesBank's reply27 Aug 2020, 09:19
Official
Dear Kevin Brooks,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution