LE
Louis E

1 reviews | Active since Dec 2015

08 Dec 2023, 11:56

Not sure if they are still open.

I've been a client of WesBank for many years, financing several assets through them, recently a car at half a mil. The service is always quick, with no extended turnaround times.

At the moment I'm selling my motorbike privately, and the buyer started the process with WesBank for private financing, more than a week ago. The poor buyer keeps having to plead with me for more time as WesBank keeps making promises to provide a quote daily, yesterday guaranteeing that it would be done before close of business, but just nothing! If there's one thing I hate more than bad service, is when a company makes promises or commitments that they don't keep. Seems like ignorance is the order of the week at WesBank, or is it because it's a private sale?

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Replies (1)
WesBank
WesBank's reply08 Dec 2023, 12:18
Official
Dear Louis E
 We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter. 

Regards, WesBank Service Resolution