DB
Douw B
1 reviews | Active since Mar 2011
04 Dec 2015, 14:02
Not responding
I have settled an outstanding amount on a vehicle and sold the vehicle. I sent thru proof of payment to the same e mail address i have used requesting settlement, i have requested the Natis document asap. stating i will collect to speed up process. When after a week i have not yet had a response i called to complain about it. Another 3 days and yet again no response. Its because of this type of attitude i have moved my finance elsewhere.
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WesBank's replyOfficial
07 Dec 2015, 13:32Hello douw77,
Thank you for your highlighted concerns, affording us the opportunity to intervene.
A WesBank representative has communicated with you to discuss the matter in detail and your concerns were addressed with the relevant department.
Please accept our sincere apologies for the frustration caused due to the delay experienced with your Natis request.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Thank you for your highlighted concerns, affording us the opportunity to intervene.
A WesBank representative has communicated with you to discuss the matter in detail and your concerns were addressed with the relevant department.
Please accept our sincere apologies for the frustration caused due to the delay experienced with your Natis request.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
WesBank's reply07 Dec 2015, 13:32
Official
Hello douw77,
Thank you for your highlighted concerns, affording us the opportunity to intervene.
A WesBank representative has communicated with you to discuss the matter in detail and your concerns were addressed with the relevant department.
Please accept our sincere apologies for the frustration caused due to the delay experienced with your Natis request.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Thank you for your highlighted concerns, affording us the opportunity to intervene.
A WesBank representative has communicated with you to discuss the matter in detail and your concerns were addressed with the relevant department.
Please accept our sincere apologies for the frustration caused due to the delay experienced with your Natis request.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.