Not receiving service for my private finance

For the past week I had a zero service with my case entering the following week without being resolve and I still have to wait for who knows how long. I am left disappoint with a lot of anxiety no hope so ever if I will still find the vehicle I want to purchase from the dealer. the frustrating part the consultants are clueless to a point where I feel wesbank is working with the dealership only that private finance is not accommodated for