Not Interested to even make contact

<p>I made application for motor vehicle finance on the 12th Dec 2016 online. Still to this date (18th January 2017) and despite multiple reminders from myself a consultant is yet to contact me.</p> <p>I called to speak to the head of Customer Service, Marinda de Jager, and left a voice message. She too has not bothered to return my call or send an email even.</p> <p>Seems this poor customer service stems from the top and permiates through the ranks.</p> <p>I have had exceptional service from FNB and I am totally surprised that this division is the complete opposite. My wife had a similar experience in 2015 with WestBank so clearly this is a long term problem which they have no interest in fixing.</p> <p>I would not recommend WestBank to anyone. Go to another institution.</p>