AB
Armand B
1 reviews | Active since Sept 2018
20 Apr 2020, 15:06
Not helpful
My account with WesBank was prescribed, so i send an email to the legal department to get a prescribed letter for my account. The reply I got from them was that they don't have prescription letters. And then I asked for proof from them to state that my account was closed. But still no response.
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
21 Apr 2020, 07:02Dear Armand B
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply21 Apr 2020, 07:02
Official
Dear Armand B
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
AB
Armand B's updateReviewer Update
22 Apr 2020, 11:52Good day,
One of your liason officers made contact with me via email, Simone August.. She clearly states in her mail that my account was prescibed and then says she can not provide me with a prescribed letter.. I NEED A PRESCRIBED LETTER FOR ME ACCOUNT OR ANY LETTER TO STATE THAT MY ACCOUNT WAS CLOSED!!!!!!!!!!!!!!!!!!!!!!!!
One of your liason officers made contact with me via email, Simone August.. She clearly states in her mail that my account was prescibed and then says she can not provide me with a prescribed letter.. I NEED A PRESCRIBED LETTER FOR ME ACCOUNT OR ANY LETTER TO STATE THAT MY ACCOUNT WAS CLOSED!!!!!!!!!!!!!!!!!!!!!!!!
AB
Armand B's update22 Apr 2020, 11:52
Reviewer Update
Good day,
One of your liason officers made contact with me via email, Simone August.. She clearly states in her mail that my account was prescibed and then says she can not provide me with a prescribed letter.. I NEED A PRESCRIBED LETTER FOR ME ACCOUNT OR ANY LETTER TO STATE THAT MY ACCOUNT WAS CLOSED!!!!!!!!!!!!!!!!!!!!!!!!
One of your liason officers made contact with me via email, Simone August.. She clearly states in her mail that my account was prescibed and then says she can not provide me with a prescribed letter.. I NEED A PRESCRIBED LETTER FOR ME ACCOUNT OR ANY LETTER TO STATE THAT MY ACCOUNT WAS CLOSED!!!!!!!!!!!!!!!!!!!!!!!!
AB
Armand B's updateReviewer Update
23 Apr 2020, 12:26And that is where it ends.. Get two stuoid replies and then wesbank just stops.. How the hell am i supposed to get the letter that i need?? USELESS!!
AB
Armand B's update23 Apr 2020, 12:26
Reviewer Update
And that is where it ends.. Get two stuoid replies and then wesbank just stops.. How the hell am i supposed to get the letter that i need?? USELESS!!