NOT GETTING YOUR PAYMENTS WILL BE YOUR OWN FAULT!!

I have been a customer of yours since 2017 and entrusted you with both my vehicle finance as well as another product. It seems there is either pure incompetence from your customer services team, or just a lack of willingness to assist. I bet when I fall into arrears you will be quick to call me to sort this **** out!?

On 17 June, I logged onto my online account to update my banking details for my debit order. I received confirmation that the request was received and given reference number 394922. I submitted both the stamped confirmation from my bank as well as the debit order amendment form supp**** to my by Wesbank.

Today is Monday 22 June and this has still not been done, despite me giving timeous notification. Your level of customer focus is attrocious to say the least and I am starting to regret more and more entrusting you with my finances. My new bank requested to take over this products from you and I declined. I am more and more starting to believe that maybe the business relationship between Wesbank and I is not working any longer.

GET MY DEBIT ORDER DETAILS RIGHT AND ENSURE MY DEDUCTION TAKES PLACE PROPERLY THIS MONTH! AS ONE WHO ALSO WORKS IN THE FINANCIAL SERVICES INDUSTRY - I WANT THIS MATTER ESCALATED IMMEDIATELY! I AM NOT GOING TO RUN AROUND SORTING YOUR **** OUT IF MY DEBIT ORDER BOUNCES DUE TO YOU HAVING THE INCORRECT DETAILS AFTER I HAVE ON NUMEROUS OCCASIONS SUPP**** YOU WITH MY DETAILS!