1 reviews | Active since Jan 2022
Not getting Wesbank refund.
I never thought I would ever write on Hello Peter but my experience with WesBank CashPower loans has been horrible.
I took out a loan of which I would settle in a month, I settle the amount and get about R3000 taken from my account, after I settled. There was no need to take money from my account if I had settled the amount. Then I called customer service and they instructed me to email their customer service. I did this. The automated email said I would get a response in 48 hours. This did not happen. When I called, I was put on hold multiple times, sometimes over 30 minutes MULTIPLE TIMES! Only for them to drop the call!
Ultimately, it's so easy for them to give you a loan, but if the debit from your account incorrectly, they make it a mission to pay you back.
Disappointed. It's better to take a loan from your bank then these guys.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
