LG
Lloyd G

1 reviews | Active since Jan 2022

07 Jan 2022, 09:29

Not getting Wesbank refund.

I never thought I would ever write on Hello Peter but my experience with WesBank CashPower loans has been horrible.

I took out a loan of which I would settle in a month, I settle the amount and get about R3000 taken from my account, after I settled. There was no need to take money from my account if I had settled the amount. Then I called customer service and they instructed me to email their customer service. I did this. The automated email said I would get a response in 48 hours. This did not happen. When I called, I was put on hold multiple times, sometimes over 30 minutes MULTIPLE TIMES! Only for them to drop the call!

Ultimately, it's so easy for them to give you a loan, but if the debit from your account incorrectly, they make it a mission to pay you back.

Disappointed. It's better to take a loan from your bank then these guys.

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Replies (1)
WesBank
WesBank's reply07 Jan 2022, 09:37
Official
Dear Lloyd G, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution