Not a customer centric organisation at all

Although Wesbnak are ubiquitous - if you prefer good service I would avoid. I sold my car and the account was closed, but Wesbank still debited me for two months running. After long waits on the phone to get hold of them, their excuse was that its up to the customer to phone in and ask for it to be stopped otherwise they will kept debiting? Which is a bizarre and horrible way to treat customers. Also their call centers are extremely hard to get someone on the line (this is by design ) . To top it off they have been lethargic in paying me back - still waiting. They say it takes 7 working days; again is poor customer service. All in all they have held on to money owed to me for month and a half by making it the customers' problem and throwing red tape in the way.