1 reviews | Active since Jul 2015
NON-SOUTH AFRICAN CUSTOMER SERVICE
From March this year I have been car shopping wanting to change my car to a new car , so I went to a dealer and everything was approved for 72months on a wrong car that was not submitted for the application ,then when the dealer sent back for correction, then it got declined after a month of waiting. The dealer asked why since they had approved earlier then they started to change stories. So I said fine , let me downgrade to cheaper car, I went shopping again to a different dealer on a different car way cheaper but still declined AND they do not give a reason until you ask , reason given I have a passport expiring in 2yrs but I have a contract with this bank till 2018, permanently employed and have already app**** for my PRP and been with this bank for +-7years.I called them and still decline.So them as Financial Advisors Bankers does it mean they cannot find a solution that suits me as their loyal customer being Non-South African with no ******** record , never missed an instalment at all? The lady in question did not advise anything, just said let me escalate , but do not bank on this and later in the day I receive an email with a decline response.
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for your poor service experience.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We greatly appreciate your commitment to having your concerns heard and a manager has contacted you to advise of the process we will need to follow to ensure the success of your trade-in transaction.
We again apologise for giving you the impression that we deal with foreign national prejudicially. We hope that this matter was resolved to your satisfaction and that our efforts have not only restored your faith in WesBank but have assured us your continued patronage.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for your poor service experience.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We greatly appreciate your commitment to having your concerns heard and a manager has contacted you to advise of the process we will need to follow to ensure the success of your trade-in transaction.
We again apologise for giving you the impression that we deal with foreign national prejudicially. We hope that this matter was resolved to your satisfaction and that our efforts have not only restored your faith in WesBank but have assured us your continued patronage.
Yours sincerely,
WesBank