1 reviews | Active since May 2015
NON PERFORMANCE - CALL CENTRE A JOKE
PAID OFF VEHICLE EARLY - REQUESTED NATIS DOCUMENTS TO BE COURIERED URGENTLY<br> 11/05 AT 11H58 NADIA - confirmed receipt and will escalate.<br> 13/05 AT 14H05 RYNO - no trace of escalation, do so immediately and will receive docs no later than midday on the 14th.<br> 15/05 AT 15H05 BUSISIWE - I insisted to speak to a Manager and refused to repeat my story again. All these phone calls and holding on for ever is for my account. Eventually spoke to IMRAM (Supervisor) who undertook to get RYNO to call me within 2 minutes. I AM STILL WAITING FOR THE CALL.<br> Tried again 1t 15h30 - no response. Called again at 16h10 and spoke to KEATON who promised to handle the situation and further undertook to SMS the tracking number early Friday morning and that the docs will arrive latest 12h00 on Friday - STILL NO SMS OR DOCUMENTS. Needless to say all my family and friends will be made aware of my experience and this communication will be forwarded to the CEO, Management and Board of Directors of Wesbank/FNB
Thank you for bringing this matter to our attention and affording us this opportunity to look into the inquiry.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. We are experiencing extraordinarily high volumes at the moment however, direct contact has been made and your documents will be delivered via courier. The appropriate corrective measures have been implemented to prevent any similar occurrences.
We hope that our intervention was satisfactory and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us this opportunity to look into the inquiry.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. We are experiencing extraordinarily high volumes at the moment however, direct contact has been made and your documents will be delivered via courier. The appropriate corrective measures have been implemented to prevent any similar occurrences.
We hope that our intervention was satisfactory and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank