NON INFORMATIVE TO THEIR CUSTOMER!!!

I am so DISAPPOINTED in Wesbank!

I bought a car on the 24th Oct 2017 financed through Wesbank. I am FNB staff, but I was not informed that there is "staff rate" when purchasing a car! not everyone is well informed about such benefits, and your duty is to inform us, you work with these things, couldn't you at least give me heads up!.

I fail to understand why the person that carried out the application couldn't inform me or the dealership that I qualify for staff rate!! or rather why it did not kick in automatically!!

what happened to FNB "HOW CAN WE HELP YOU?" Can't this be amended as the first debit order only goes off on the 20th December 2017?