MK
Marcelle K
1 reviews | Active since Jan 2022
16 Mar 2022, 12:08
Non existent service from Wesbank - again!
My boyfriend has been trying for more than a month now to get his natis docs from wesbank for his 4 wheeler that he settled. He has also asked for the settlement amount on his vehicle as he wants to sell it and no response from anyone at Wesbank for over a month now?? This is also not the first time that we have had terrible customer service from them - Wesbank, you truly have not lived up to your slogan on more than one occasion here - you just simply do not help anyone - think you should change your slogan to "how can we not help you"
Helpful (0)
Replies (5)0
Replies (5)
WesBank's replyOfficial
16 Mar 2022, 12:20Dear Marcelle K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply16 Mar 2022, 12:20
Official
Dear Marcelle K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
MK
Marcelle K's updateReviewer Update
16 Mar 2022, 14:48Still no reply from anyone from wesbank as per your reply above
MK
Marcelle K's update16 Mar 2022, 14:48
Reviewer Update
Still no reply from anyone from wesbank as per your reply above
MK
Marcelle K's updateReviewer Update
16 Mar 2022, 14:51I have emailed Clara
MK
Marcelle K's update16 Mar 2022, 14:51
Reviewer Update
I have emailed Clara
MK
Marcelle K's updateReviewer Update
17 Mar 2022, 09:23Does Clara even exist??? Still nothing from this person??
MK
Marcelle K's update17 Mar 2022, 09:23
Reviewer Update
Does Clara even exist??? Still nothing from this person??
WesBank's replyOfficial
17 Mar 2022, 09:38Dear Marcelle K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply17 Mar 2022, 09:38
Official
Dear Marcelle K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution