CT
Clarice T
1 reviews | Active since Nov 2018
14 Nov 2018, 08:14
Non-existent service
I am not able to contact Wesbank at all. I have made a payment towards the car loan I have with them, and they have not contacted me to find out how I want to apply the payment. Nor can I get ahold of them via their enquiries telephone number - it's a black hole with no answer. They want to continue charging me interest on the original loan amount and term even though I have made a substantial payment. Next step - consumer complaint in accordance with CPA.
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WesBank's replyOfficial
14 Nov 2018, 11:16Dear Clarice Treptow,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Your reference number is CRS8528E.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Your reference number is CRS8528E.
Regards,
WesBank Service Resolution
WesBank's reply14 Nov 2018, 11:16
Official
Dear Clarice Treptow,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Your reference number is CRS8528E.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Your reference number is CRS8528E.
Regards,
WesBank Service Resolution