PN
Petro N
1 reviews | Active since Nov 2014
04 Sept 2024, 15:25
Non-existent responses
On the 29th of August I app**** for finance and supp**** all my documentation. On the 2nd of September I received an email stating that my application has been assessed and that I would be contacted shortly. After 2 more emails to them inquiring what is happening, I have had no response what so ever. Horrific customer service.
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Replies (2)
WesBank's replyOfficial
04 Sept 2024, 15:45Dear Petro Nolan
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply04 Sept 2024, 15:45
Official
Dear Petro Nolan
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
PN
Petro N's updateReviewer Update
05 Sept 2024, 11:58So, I eventually got a call from an agent just before 5pm yesterday with approval and promising to send my quote first thing this morning as my settlement expires today. Guessy guessy... No quote received or any further correspondence.
PN
Petro N's update05 Sept 2024, 11:58
Reviewer Update
So, I eventually got a call from an agent just before 5pm yesterday with approval and promising to send my quote first thing this morning as my settlement expires today. Guessy guessy... No quote received or any further correspondence.