Non Compliance to Interest Rate Changes

Non Compliance to Interest Rate Changes

Wesbank decided not to apply a decrease towards my installment. On the 1st of August the bank sent an email stating that my installment will be adjusted according to the Interest rate changes effective as of 01/08/2025 but on the 15th when the installment came though there were no changes to deducted amount.

I bothered myself and called the Contact Centre and the explanation was given was that the bank couldn't get much time to implement the adjustment due to number of days that were left . I further explained that can never be an issue because when there is an increase for Interest rate, banks applies the increase immediately...why do I need to wait when it comes to a reduction of my installment.. this is a pure ****, the principl85e should apply for both parties and not to favor the business only.

I need urgent answer as to why my installment is still the same as previous month.