No service received

I am so defeated with wesbanks service. I have called them on 3 occasions. The first time I was on the phone for 35 min waiting to get help until my airtime cut, second time 20 min the third time 15 minutes I have also email them numerous times and no response to emails. My things is if your lines are sooo busy surely you can try and respond to emails!! I have used other institutions to finance my cars and Yoh wesbank takes the cup with the horrible service. In my entire existence I have never got to a point of being upset to the point that I even write a review!