RM
Ruzaan M
1 reviews | Active since Mar 2021
12 Mar 2021, 12:10
No service or administrative assistance
Worst service ever. After sending 3 emails on seperate occasions re. confirmation of my insurance policy they still loaded an additional insurance policy to my account. No replies to my emails. Also it’s no use to try calling them as I’m put on hold for 30 minutes plus. Ridiculous. Don’t understand how an institution this big can have such poor service and basic administrative skills.
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
12 Mar 2021, 13:21Dear Ruzaan M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply12 Mar 2021, 13:21
Official
Dear Ruzaan M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
RM
Ruzaan M's updateReviewer Update
18 Mar 2021, 10:37Elize resolved the issue within 1 working day. Thank you for your assistance.
RM
Ruzaan M's update18 Mar 2021, 10:37
Reviewer Update
Elize resolved the issue within 1 working day. Thank you for your assistance.
WesBank's replyOfficial
18 Mar 2021, 11:43Good day Ruzaan M
Thank you for the subsequent feedback. Your compliment has been shared with Elize and her management.
Kind regards
WesBank
Thank you for the subsequent feedback. Your compliment has been shared with Elize and her management.
Kind regards
WesBank
WesBank's reply18 Mar 2021, 11:43
Official
Good day Ruzaan M
Thank you for the subsequent feedback. Your compliment has been shared with Elize and her management.
Kind regards
WesBank
Thank you for the subsequent feedback. Your compliment has been shared with Elize and her management.
Kind regards
WesBank