NO SERVICE NO RELIEF COVID19 WESBANK

I too am one of the families affected by COVID19, I have app**** on the 30th March 2020 for myself and my company as we are on the enforced lockdown and not on the essential service list. No response and I dont even want to mention the call centre. I asked them to stop my debit order as I will manage my own payments. They actually e-mailed me back and said they will not and will continue to debit my account. Even though I have done as instructed on their very own website. There was also an issue with insurance payments that they just added even through I sent them proof many times that indeed I had insurance. Eventually they sorted it out after I got help from another party. This has happened twice now.

Is there really actually relief from banks or is it all just for show?

I have been a loyal FNB client for more than 15 years, never missed payments always kept my accounts up to date. If we were not dictated to, to stay home this wouldnt be an issue at all.