NO Service from Wesbank!

I've been struggling for the past two weeks to get some feedback regarding a refund that was paid back to Wesbank from a company that was administering my extended service plan on a vehicle that I had sold. The customer service agents are helpless as all they can do is "Escalate" my query. This gets a bit frustrating when Nobody gets back to me after these so-called escalations! ALL I WANT IS FEEDBACK WESBANK! Why do I have to resort to HELLOPETER to get you to answer my email??? COVID is not an excuse after 2 weeks of calls and email and escalations! Not even a official complaint on the Wesbank website begging for an email response gets answered. DO YOUR JOB AND SERVE YOUR CUSTOMERS WESBANK! Lets see if this post gets me my answers!