No service from private to private finance

I app**** for private to private finance on 3 Marchonline. Approval was received on 4 March. I was assigned a marketer. After a week and a half I tried contacting him on the call centre number but the operator would not put me through to him. I forwarded an email requesting him to contact me urgently.He did not contact me and then I forwarded another email in which I copied in his manager. He never contacted me. It feels as if he is avoiding me. As a premier client of FNB I do not expect service like this. I needed an update on my application. I was completely in the dark and up to today are still in the dark. 19 days later I have no car and need to pay for car hire. This process is stressing me out and I am seriously considering switching all my accounts including my bond to a bank that will actually provide me with some sort of service.