No service for covid19 relief applicants

Wesbank is not giving feedback on payment relief application;I have been phoning and emails still they fail to serve their customer. One of their consultant Naik Kogilum is responding that she is not assigned to my account I must stop emailing her about the status of my application. I am very disappointed by this poor service. Absa customers are offered relief without going through what we are going through. Wesbank doesnt care about their customer.