jN
jerry N
1 reviews | Active since Mar 2009
29 Apr 2022, 09:20
No Service Delivery
I started an email communication with Wesbank on the 12th of April to capitalize some money in my account. Since then all I got was an automated reply explaining there will be a slightly longer delay than usual because they working from home. We all working from home. Then they requested what I want to do (this happened 3 times) but still nothing was done.
Helpful (0)
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Replies (2)
WesBank's replyOfficial
29 Apr 2022, 10:34Dear Jerry N
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply29 Apr 2022, 10:34
Official
Dear Jerry N
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
jN
jerry N's updateReviewer Update
29 Apr 2022, 10:39Yes, thanks I received a call from a Mr Nadar who assured me that this will be taken care of. Thank you.
jN
jerry N's update29 Apr 2022, 10:39
Reviewer Update
Yes, thanks I received a call from a Mr Nadar who assured me that this will be taken care of. Thank you.