No service!

Please help! Phone call after phone call after phone call with NO help! Hours of holding the line and listening to music, wasting my time! My car was ****** and my account was settled. All I need is a paid-up letter so I am able to finance my new vehicle (that is also financed through Wesbank, so they are wasting their own time and money) but they are playing the blaming game, telling me that Outsurance needs to request documents from them to be able to assist me. Outsurance has done an excellent job assisting me and they requested these documents on the 5th of August, the 11th of August (today) and they have spoken to Wesbank over the phone! Please Wesbank...I need a paid-up letter to be able to finance my new vehicle so that I am able to drive to work!!