No service at all from Wesbank

I have recently pucheased a vehicle through Wesbank Finance. The contract was signed and I logged onto the Wesbank website. To my surprise the installment due on the website is R11 more then the installment on the signed contract. R11 might not be much, but if you “take” R11 from every customer you have it surely makes a nice sum!

I then took screenshots of the contract and the website and sent an e-mail tomWesbank to querie this. The response after 4 or 5 days: “you have not provided us with your account number therefore we cannot access your account.” Seriously???? You couldnt see the account number on any one of the 2 screenshots that I have attached!?!? This is really pathetic.

I should have read the reviews on Hello Peter before signing with Wesbank,because I can tell this is going to be a very long 60 months!!! Tried to phone to speak to a consultant, but only self help options are available.